Frequently Asked Questions
We have listed some of the questions we are asked most often, along with their answers, below. If you don’t see your question here, be sure to contact us.
Q. How long have you been in business?
A. We’ve been in business for over 15 years.
Q. Are you insured and bonded?
A. Yes, we are fully licensed, bonded and insured.
Q. Why are your prices higher than some of the other companies I’ve contacted?
A. There are many cleaning companies and individuals who clean homes illegally because they have not taken the steps necessary to become a legitimate business. They don’t carry any insurance to protect the homeowner’s possessions and their own employees in case of injury. Many also hire illegal aliens and pay them under the table. Because of this they have almost no overhead and can offer extremely low prices. Clients have no recourse for compensation from these companies if they are unsatisfied with the cleaning or if their belongings are broken or stolen. In the industry they are known as “trunk-slammers” because they work out of the back of their car instead of having an established, legal business.
Q. Am I required to sign a contract?
A. No, you do not need to sign a contract and you can cancel whenever you want. We do give a discount to our clients who pay us on an established, monthly schedule.
Q. Do I need to be at home when the cleaners are there?
A. No, many of our clients are away. We will need to have a key or security code for the alarm system. We have systems in place to keep your keys secure.
Q. Are your employees trustworthy?
A. Yes, all of our employees go through an intensive background check and verification process before they even begin training. We only hire employees that we would trust in our own homes!
Q. Can my scheduled cleaning be changed or cancelled if an emergency comes up?
A. Yes, call our office as soon as possible and we will do our best to accommodate your needs. We do require a 24 hour notice of cancellation or we will charge a $35 cancellation fee.
Q. What if I am unhappy with the service I receive?
A. We have a 100% 24 Hour Guarantee policy, so if you are displeased with the work performed, call our office and we will return to your home within twenty-four hours to fix the problem. If you are still not satisfied, the cleaning is free!
Q. What if something is broken?
A. Unfortunately, accidents do occasionally happen. If something is broken, we will write you a note and leave it with your invoice. Someone will contact you to find out how we can replace or pay or the item. We would rather not clean irreplaceable or valuable objects, so please make sure that they are in a safe place when the cleaners arrive.
Q. How do I pay for my cleaning?
A. We accept cash, checks, credit card payments or Paypal payments. You can arrange to pay us ahead of time, or you can leave the payment on the kitchen counter in an envelope.
Q. What do I need to do about my pets?
A. Not a problem! If you have pets, we will write a note and any special instructions on your worksheet. Let us know what you would like us to do. It’s probably best to put skittish animals in another room while we are working – especially while running the vacuum.
Q. Do I need to provide cleaning products and equipment?
A. We provide everything we need to clean your home. We do this so that our employees are familiar with the products and tools they use. We use professional grade chemicals and always have extra supplies with us so that we don’t have to worry about running out of product.
Q. Do your employees speak English?
A. Yes, all of our employees are fluent in reading and writing English to ensure effective communication between us and our clients.
Q. What do I do if I need extra work done?
A. Call our office at least one day in advance so that we can schedule any extra time that might be required.